www.gogotraining.com, 1-877-546-4446 This video discusses Knowledge Management •The purpose, goal, objectives and scope of the KM process •The business value of the KM process, in the context of service transition, and the benefits of deploying a Service Knowledge Management System using real-life examples This course builds on the general principles covered in the ITIL® Foundation course. It covers the process aspects of Release, Control and Validation from a practical perspective, specifically in the following key ITIL process and role areas: •Change Management •Release and Deployment Management •Service Validation and Testing •Service Asset and Configuration Management •Knowledge Management •Request Fulfillment •Evaluation Course Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission to the examination. It is strongly recommended that candidates read the ITIL Service Transition publication in advance of attending training for the certification; references to the book will be made during the course. Candidates will find it helpful if they have at least two years experience in IT service management before taking the course. Course Objectives: Candidates can expect to gain competencies in the following upon successful completion of the …