This video introduces the concept of the service knowledge management system (SKMS) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
Posts Tagged ‘System’
CSU: ITIL v3 Service Knowledge Management System (SKMS)
Thursday, January 26th, 2012The first step in developing a knowledge management system is to?
Thursday, May 19th, 2011empower employees? s? to make their own? decisions and accept the idiots? consequences. No gain the technologies? sary system? me information. recogn? be that perfect information is not readily available in all organizations. D? Finish what knowledge is most important to the organization.
I want to know about resent Knowledge Management System?
Thursday, April 7th, 2011I m RIGHTS? Know? Famous rgern Knowledge Management System specifically engineered, am I? Technial Learn about the application of r? Correct answer among the many information.