This video introduces the concept of the service knowledge management system (SKMS) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
@NicoMorocho Thanks – I’m doing the best I can
Man!! you´re awesome! you have the best videos in the whole world for ITIL learning! man you´re god!
marco melandri. hah. thanks boi.
Great!!! Marco has excellent ability to deliver his ITIL knowledge & experience in such straightforward way and makes perfect sense to me. Very unique! Well done!
Marco has the best ITIL videos available online – this stuff should have been available years ago! Finally someone that actually shares some knowledge in ITSM space – the rest of the course providers either seem to sit on it, charge a fortune and only copy it from others! Way to go IsleBeeBach!