Image taken on 2008-10-09 09:11:08 by departamentjusticia.
Archive for the ‘Knowledge Management’ Category
14a sessió: La intel·ligència col·lectiva i la web 2.0, per Ricardo Baeza Yates (5/6)
Wednesday, February 1st, 2012CSU: ITIL v3 Service Knowledge Management System (SKMS)
Thursday, January 26th, 2012
This video introduces the concept of the service knowledge management system (SKMS) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
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Saturday, January 21st, 2012
Image taken on 2007-02-27 19:21:11 by Yigal Chamish.
Knowledge Management using Mind Maps
Monday, January 16th, 2012
www.novamind.com Mind Mapping expert Gideon King demonstrates how to use Mind Maps for knowledge management.
Learn Knowledge Management in ITIL® Release, Control and Validation a Service Capability Course
Thursday, January 5th, 2012
www.gogotraining.com, 1-877-546-4446 This video discusses Knowledge Management •The purpose, goal, objectives and scope of the KM process •The business value of the KM process, in the context of service transition, and the benefits of deploying a Service Knowledge Management System using real-life examples This course builds on the general principles covered in the ITIL® Foundation course. It covers the process aspects of Release, Control and Validation from a practical perspective, specifically in the following key ITIL process and role areas: •Change Management •Release and Deployment Management •Service Validation and Testing •Service Asset and Configuration Management •Knowledge Management •Request Fulfillment •Evaluation Course Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission to the examination. It is strongly recommended that candidates read the ITIL Service Transition publication in advance of attending training for the certification; references to the book will be made during the course. Candidates will find it helpful if they have at least two years experience in IT service management before taking the course. Course Objectives: Candidates can expect to gain competencies in the following upon successful completion of the …
Principles of Knowledge Management: Theory, Practice and Cases
Monday, December 26th, 2011
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Wednesday, December 21st, 2011
Image taken on 2007-02-27 18:57:00 by Yigal Chamish.
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Thursday, December 15th, 2011
Image taken on 2007-02-27 18:33:13 by Yigal Chamish.